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Client Contract

Terms and Conditions Agreement

A Comprehensive Agreement Outlining the Terms of Dog Training Services

1. Introduction

This Terms and Conditions Agreement (“Agreement”) is entered into between the undersigned client (“Client”) and [Behavior and Beyond Dog Training] (“Trainer”), collectively referred to as the “Parties”. This Agreement outlines the rights and responsibilities of both Parties, along with the terms under which dog training services will be provided.

2. Services Provided

The Trainer agrees to provide dog training services to the Client, which may include but are not limited to:

  • Puppy training

  • Basic obedience

  • Behavior modification

  • Advanced obedience

  • Private lessons

  • Group classes

  • Board and train programs

The scope and schedule of services shall be determined based on assessment and mutual agreement.

3. Fees and Payment

  • All fees for training services must be paid in full prior to the commencement of each session or training program, unless otherwise agreed upon in writing.

  • Payments are accepted on the Behavior and Beyond website or can be taken over the phone via credit / debit card.

  • Missed or cancelled sessions will be subject to the terms described in the “Cancellation and Rescheduling Policy”.

4. Client Responsibilities

By entering this Agreement, the Client acknowledges and agrees to:

  • Provide accurate and complete information about their dog, including but not limited to breed, age, medical history, vaccination status, and behavioral issues.

  • Provide information regarding vaccinations, including rabies, distempers, and parvovirus, and provide documentation upon request.

  • Attend all scheduled sessions or notify the Trainer in advance if unable to attend.

  • Follow the Trainer’s instructions for exercises, reinforcement, and homework between sessions to ensure consistent progress.

  • Maintain a safe and suitable environment for training sessions, whether at home, at the Trainer’s facility, or in public spaces.

  • Keep the dog on a leash or under appropriate control at all times during training sessions, unless otherwise directed by the Trainer.

5. Trainer Responsibilities

The Trainer agrees to:

  • Assess the dog’s behavior and training needs in consultation with the Client.

  • Develop a customized training plan tailored to the needs of the dog and the goals of the Client.

  • Use positive reinforcement, humane training techniques, and professional standards at all times.

  • Provide guidance, support, and feedback throughout the training process.

  • Maintain confidentiality regarding the Client’s personal information and dog’s records.

6. Health and Safety

  • The Client certifies that their dog is in good health and free from communicable diseases.

  • The Client must promptly inform the Trainer of any changes in the dog’s health or behavior.

  • The Trainer reserves the right to decline or discontinue services if the dog is deemed unfit for training, poses a danger to themselves or others, or exhibits symptoms of illness.

  • In the event of an emergency, the Trainer will make reasonable efforts to contact the Client. If immediate action is necessary, the Trainer may seek veterinary care at the Client’s expense.

7. Liability

  • The Trainer will take all reasonable precautions to ensure the safety of the dog, the Client, and third parties during training sessions.

  • The Client acknowledges that dog training involves inherent risks, including but not limited to bites, scratches, injuries, or property damage.

  • The Client assumes all responsibility for their dog’s actions before, during, and after training sessions.

  • The Client agrees to indemnify and hold harmless the Trainer and any associated persons or facilities from all claims, liabilities, damages, or expenses arising from the dog’s behavior or participation in training.

8. Cancellations and Refunds

  • Cancellations must be made at least 24 hours in advance of the scheduled session to avoid a forfeit of the lesson or subsequent late fee.

  • Refer to the “Cancellations and Rescheduling Policy” for detailed information.

9. Training Outcomes

  • The Trainer does not guarantee specific results or permanent behavioral changes as each dog is unique and results depend on numerous factors, including consistency and follow-through by the Client.

  • The Client acknowledges that ongoing practice and reinforcement are essential to maintaining training progress.

  • Additional sessions or follow-up may be recommended based on the dog’s progress and needs.

10. Media Release

  • With the Client’s consent, the Trainer may take photographs or videos of the dog during training sessions for marketing or educational purposes.

  • The Client has the right to refuse or revoke consent for media use at any time in writing.

11. Privacy and Data Protection

  • The Trainer shall keep all Client and dog information confidential and use it solely for the purposes of providing training services.

  • Personal data will not be shared with third parties without the Client’s permission, except as required by law.

12. Termination of Agreement

  • Either Party may terminate this Agreement at any time by providing written notice to the other Party.

  • Upon termination, the Client remains responsible for payment of all services rendered up to the termination date.

  • Sections pertaining to liability, indemnity, and confidentiality shall survive the termination of this Agreement.

13. Dispute Resolution

  • The Parties agree to attempt to resolve any disputes arising under this Agreement through informal negotiation.

  • If a resolution cannot be reached, the Parties may seek mediation or arbitration as a means of dispute resolution before pursuing legal action.

14. Amendments

  • This Agreement constitutes the entire understanding between the Parties and supersedes all prior agreements or discussions.

  • Any amendments or modifications must be made in writing and signed by both Parties.

15. Agreement and Acknowledgement

  • By booking an appointment with Behavior and Beyond Dog Training, you acknowledge that you have read, understood, and agreed to abide by the terms set forth in this Cancellation and Reschedule Policy.

Cancellation and Rescheduling Policy

Cancellation and Rescheduling Policy

Guidelines for Managing Appointments at Behavior and Beyond Dog Training

Introduction

At Behavior and Beyond Dog Training, we value the time and commitment of both our clients and our staff. As a small, appointment-based business, each scheduled session is reserved especially for you. When appointments are missed or changed with insufficient notice, it impacts not only our business but also prevents other clients from accessing our services. This policy outlines our approach to cancellations and rescheduling, ensuring fairness, transparency, and the highest standard of service for everyone.

Booking Appointments

All appointments can be booked through our website, by phone, or by email. Upon booking, clients will receive confirmation via email. To secure your desired date and time, we recommend booking as far in advance as possible.

  • Payment is required in full and up front for all lesson types and packages.

Notice Period

To cancel your appointment without penalty, we require at least 24 hours’ notice prior to your scheduled time. Cancellations can be made by phone, email, or through our online booking system. For certain services or high-demand periods, a longer notice period may be required; this will be communicated at the time of booking.

Late Cancellations

A cancellation is considered "late" when it is made less than 24 hours before the scheduled appointment. In such cases, there are two options:

  • We will make a good faith attempt to reschedule the appointment within a reasonable time with an added reschedule fee of $50

  • If we cannot come to an agreement on a reschedule appointment, the lesson will be forfeit and the client will not receive a refund

  • First-Time courtesy: As a courtesy, we may waive the cancellation fee for first-time late cancellations, but repeated occurrences will incur standard charges.

No-Shows

A “no-show” occurs when a client fails to attend their appointment without any prior notification. No-shows significantly disrupt our scheduling and service availability.

  • The missed lesson will not be eligible for a refund or rescheduling

  • Account Status: Multiple no-shows may result in suspension of booking privileges

How to Cancel

Clients can cancel their appointments by:

If you do not receive a cancellation confirmation within a few hours, please contact us to ensure your request was processed.

Reschedule Policy
Notice Period for Rescheduling

Rescheduling is permitted without penalty provided at least 24 hours’ notice is given. Requests to reschedule made after this period will be treated as late cancellations and will be subject to the terms above in the “Late Cancellations” section

How to Reschedule

To reschedule, please use the same methods as for cancellations (phone, email, online system). We will do our best to accommodate your new preferred time, but availability cannot be guaranteed.

Repeated Rescheduling

Frequent rescheduling (three or more times for the same appointment) may affect your ability to book future appointments, as it limits our ability to serve other clients fairly.

Exceptions and Emergencies

We understand that unforeseen circumstances can arise. If you are unable to attend your appointment due to illness, emergency, or other extenuating circumstances, please notify us as soon as possible. At our discretion, we may waive cancellation or rescheduling fees for genuine emergencies.

  • Medical emergencies: Medical emergencies that prevent one from attending a lesson or family medical emergencies

  • Severe weather or natural disasters: Cancellation fees will be waived if travel is unsafe or impossible due to weather or related emergencies.

Client Responsibility and Courtesy

We ask all clients to be mindful of appointment times and to provide timely notice if changes are needed. Your cooperation allows us to serve everyone more efficiently and ensures the best possible experience for all our clients.

  • Arrive 5 minutes before your scheduled time to allow for check-in procedures.

  • If you anticipate a delay, notify us as soon as possible. Arriving late may result in a shortened session, with the full fee still applicable.

Business Responsibility

At Behavior and Beyond Dog Training, we strive to respect our clients’ time as much as our own. In the rare event we must cancel or reschedule an appointment due to unforeseen circumstances (such as staff illness or medical emergency), we will:

  • Notify you as soon as possible by your preferred communication method.

  • Offer priority rebooking or alternative options when available.

  • Provide a full refund of any deposit or prepayment if we are unable to accommodate a suitable alternative.

Policy Updates

This policy may be updated occasionally to reflect changes in our business operations or local regulations. The latest version will always be available on our website or upon request. Clients will be notified of significant updates affecting their appointments.

Agreement and Acknowledgement

By booking an appointment with Behavior and Beyond Dog Training, you acknowledge that you have read, understood, and agreed to abide by the terms set forth in this Cancellation and Reschedule Policy.

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